Return Policy

Return & Exchange Policy

Customer satisfaction is our priority. If you’re not happy with your purchase, we’re here to help.

1. Eligibility for Return or Exchange

• Items can be returned or exchanged within 7 days of delivery.

• Products must be:

  • Unused and in original condition

  • In original packaging with all tags intact

  • Accompanied by proof of purchase (invoice or order confirmation)

2. Non-Returnable Items

• Sale or discounted items (unless damaged or defective)

• Items that show signs of wear, use, or alteration

3. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of receiving the item

• Share photos/videos of the issue for quick resolution

• We will arrange for a replacement or refund at no additional cost

4. Refund Process

• Refunds (if applicable) will be issued to the original payment method or via bank transfer.

• Please allow 5–7 business days for the refund to process after item approval.

5. Return Shipping

• The customer is responsible for return shipping costs (unless the return is due to our error).

• For exchanges, we’ll ship the replacement at no additional charge (within Pakistan).

6. How to Initiate a Return

To start a return or exchange, please contact us with your order details:

📞 0321-4009921
📧 adnan.greengroup@gmail.com